Faculty Terms & Conditions

Entire agreement

These Terms and conditions form the whole agreement between you and the site relating to their subject matter, and cancel and succeed any prior versions of the document. You may not assign or otherwise transfer any right granted. You also may be subject to additional terms and conditions that may apply when you use the site or third party products or services.

1. General
   The Client acknowledges that these terms govern the legal rights and obligations between the Client and Syoloz. Syolozreserves the right to alter these terms and conditions.

• No variation or alteration of these terms by the Client shall be valid unless expressly approved in writing by Syoloz

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2. Contractual Relationship

• Syolozprovides introductions ofMentors to Clients and vice versa; Syolozis an Platform for the Mentor. It also collects fees from the Client on behalf of the Mentor together with its own fee relating to its administration and introduction commission.

3. Agreement with the Mentor for the provision of Mentoring services

• A Mentor will be deemed to have been introduced to the Client bySyolozin the event that either the name of the Mentor is provided to the Client by Syolozfollowing the request for a Mentor by the Client, or Syolozarranges for a Mentor to contact the Client following such request for a Mentor provided by the client to Syoloz
• By booking a Session with the Mentor, the Client agrees to be bound by these Terms and Conditions and by the terms and conditions which govern their relationship with the Mentor.
• The Mentor is self-employed and engaged by the Client to provide tuition to the Student. Clients should be aware that the Mentor does not have power to bind Syolozin any way.

4. Prohibition of other Arrangements

• The Client will not agree any alternative fees with the Mentor and agrees not to render any direct payments to the Mentor.
• The Client is not permitted to enter into any private arrangements with any Mentor introduced by Syoloz. The Client undertakes to make all bookings with Mentors introduced by Syolozexclusively through Syoloz.
• A breach of these terms will render the Client liable to account to Syolozfor all sums received by the Mentor direct from the Client or from a new Client without deduction and Syoloz shall be entitled to seek injunctions against the Client to prevent further breaches. These obligations continue beyond the termination or conclusion of this agreement.
• Should you wish to recommend one of SyolozMentors to any other Potential or Actual Client, that Client must contact Syolozto make a booking through the agency.

5. Replacements and Termination

• If the Mentor is unable to complete the Course of Tuition, or the Client requests a replacement Mentor because they are not satisfied with the original Mentor assigned to them, Syolozwill endeavour to find up to two suitable replacement Mentors with regard to the level and subject for which tuition is required.
• If Syolozis unable to find such a suitable replacement Mentor within a reasonable time to complete the remaining Sessions of the Course of Tuition, Syolozwill refund a portion of the fees pre-paid by the Client representing the number of sessions that the Mentor or any replacement Mentor has been unable to complete.
• If the replacement Mentors meet Syolozcriteria for suitability for the job in terms of subject and level knowledge and is available at the same time or another time convenient for the Client, then Syolozhas fulfilled its obligations; if the Client then wishes to terminate the Tuition mid-Course then Syoloz is not liable for any refund.
• If the Client wishes to terminate the Tuition mid-Course for any reason, no refunds can be granted for the balance of sessions that have been taught; furthermore, one week’s notice must be provided.

6. Payment

• The Client can pay either by bank transfer or in cash at any bank for the first lesson. Thereafter if the Client is paying monthly payment can be made via our online payment system, GoCard-less.
• The Client will pay on a monthly basis in advance. The Client will be invoiced during the last week of the month in respect of tuition that will be delivered in the course of the following month.
• Exceptionally we may allow some clients to pay on a weekly payment basis. Invoices will still be issued monthly but will have weekly payment dates. These must be paid two business days before the scheduled lesson. If the invoice is not paid on time, the lesson will be cancelled.
• Tuition will not begin prior to receipt of payment for the month or period in question.

7. Client’s Responsibilities

• The Client shall notify Syolozimmediately and without delay and in any event within 24 hours if the Mentor fails to attend work or notifies the Client that (s)he is unable to attend work for any reason.

8. Expenses

• Provided the Client gives clear prior consent in writing, the Mentor may obtain educational resources such as textbooks on behalf of the Client/Student. As stated in Prohibition Of Other Arrangements, the Client agrees not to render any direct payments to the Mentor. Syolozmust be informed of any such arrangement to obtain educational resources, and will arrange reimbursement for the Mentor via invoice to the Client.

9. Liability

• Syolozdoes not accept any liability for any claims by the Client arising out of or related to the provision of Mentoring services by the Mentor.
• Syolozwill not be liable to the Client or any third party for any act, omission or error(whether wilful, negligent or otherwise) of the Mentor.
• Whilst every effort is made by Syolozto give satisfaction to the Client by ensuring reasonable standards of skills, integrity and reliability from Mentors and further to provide them in accordance with the Client’s needs, Syolozis not liable for any loss, expense, damage or delay arising from the negligence, dishonesty, misconduct, accidental or deliberate damage to property during the assignment or lack of skill of the Mentor.
• The Client shall indemnify and keep indemnified Syolozagainst any costs, claims or liabilities incurred by Syolozarising out of any Assignment or as a result of any breach of these Terms by the Client.
• Syolozdoes not accept any liability for the consequences of tuition, including, but not limited to, exam results and dissertation scores.

10. Scheduling and Cancellation

• Clients should be aware that there can be considerable preparation involved before each Session of tuition, in addition to travel time and cost to the Mentor.
• Notice of cancellation of a scheduled Mentoring Session for any reason whatsoever must be given by the Client to Syoloz more than five hours prior to the scheduled Session. If notice is given more than five hours prior to the scheduled Session, the Client will not be charged for the Session.
• If notice of cancellation of a scheduled Mentoring Session is given within five hours of the start of the Session, then the Client will be charged with the full payment for that Mentoring session, whether it is one, two or more hours, unless the Mentor deems the cause of cancellation to be unavoidable and agrees not to accept payment for the Session.
• Should the Mentor not be available on the day, the Client will be informed, and a re-arranged time may be offered by the Mentor. If a suitable alternative time cannot immediately be arranged, Syolozmust be immediately informed and this will be a credit Session that the Mentor and client can arrange in the future.
• If a Class falls on a Bank Holiday or other national or religious holiday that either the Mentor or the Client wishes to observe, then an alternative Session must be arranged and SyolozMentors must be informed of any new arrangements.
• If the Student is late for a Session, the Mentor may choose to but is not obligated to work beyond the scheduled end time. If the Mentor stops work at the scheduled end time, the Session will be charged at the usual price. If the Mentor agrees to work beyond the scheduled end time at the Client’s request, the Mentor may choose to charge the Client for the additional time. If a Mentor is late for a Session, then it is the duty of the Mentor to arrange to make up the lost time.
• If the Student or Client chooses to terminate a Session early (for example, after one hour of a two-hour session), the Session will be charged at the usual price.
• Prior to Sessions, Clients will receive a lesson reminder from Syolozvia email on behalf of the Mentor.

1. Fees and Financial Arrangements

• Syoloz, as platform for the Mentor, will agree an hourly rate for tuition with the Client. The Mentor and the Client agree that all payments will be done through Syolozas the agent for the Mentor. The hourly rate may not be changed by the Mentor or the Client without written authority of Syoloz.
• The Mentor and the Client agree not to make any private arrangements for tuition with each other or with other Mentors or Clients introduced by Syoloz.. A breach of this obligation will render the Mentor and the Client liable to account to Syolozfor all sums paid and received, and Syolozwill be entitled to seek an injunction against the Mentor and the Client to prevent further breaches. This obligation continues beyond the end of this agreement and the conclusion of the course of tuition.
• The Client may instruct the Mentor to acquire particular educational or teaching resources on behalf of the Client/StudentSyolozmust be informed of any such arrangement, and we will arrange reimbursement of the Mentor via invoice to the Client. Mentors are not permitted to accept funds directly from the Client for any reason; Clients are not permitted to pay funds directly to the Mentor for any reason. Clients will have to confirm any such arrangement in writing.

2. Cancellations and Scheduling

• The Mentor will provide to the Client notice of any proposed holiday dates and request the same from the Client, in order to schedule lessons at a convenient time for both parties. In the event of cancellation of a scheduled lesson, Syolozmust be informed and an alternative date agreed between Client and Mentor.
• Clients must give notice of cancellation of any scheduled lesson more than five hours before the session is due to begin. If notice is given by that time, there is no charge to rearrange the session, and we do not charge for the session on behalf of the Mentor.
• If notice is given within five hours of the start time of the session, then Syolozwill charge for the session on behalf of the Mentor unless the Mentor views the reason for cancellation to be unavoidable, and they choose not to charge for the session.
• If the Student is late for a session, the Mentor may choose to but is not obligated to work beyond the scheduled end time, and the session will be charged at the usual price, whether or not the Mentor works beyond the scheduled end time. If a Mentor is late for a session, then it is the obligation of the Mentor to arrange to make up the lost time.

3. Liability

• Syolozis not responsible for insurance arrangements in respect of the Mentor and their provision of Mentoring services, and the Client should note this.
• Syolozdoes not accept any liability for any claims by either the Client or the Mentor relating to the provision of Mentoring services or any related matters.
• Syoloz does not exclude liability that is not permitted to be excluded by law.
• The Mentor is engaged by the Client only to provide tuition and is not responsible for the safety, wellbeing, welfare and care of Students or for the protection of any person’s property. Clients who choose to leave the Student alone with the Mentor during the Mentorial do so of their own free choice and at their own risk.